Lloyds Banking Group
Piloting a new approach to customer service and information delivery.
The Engine Service Design Team developed an ambitious vision for the airport customer experience, comprising the enhancement of the front-line service team and the passenger information flow, which were designed in detail and piloted within the current airport to see the impact.
The Engine Service Design Team developed an ambitious vision for the airport customer experience, comprising the enhancement of the front-line service team and the passenger information flow, which were designed in detail and piloted within the current airport to see the impact.