Reinvention is Coming :Why Change is the Only Winter That Never Ends

UX Practitioners Better Prepare for Battle

Gagan Malik

Gagan Malik

Friday, August 30, 2024

10 min read

Notes

Summary

"When you play the game of UX, you win or you die. There is no middle ground." - What Ned Stark would have said if he'd been a user researcher instead of Lord of Winterfell.

What important truth do very few people in UX agree with me on? That we're living through the Red Wedding of our profession—and most practitioners are still sitting at the feast, oblivious to the fact that the Rains of Castamere are already playing.The uncomfortable truth is this: AI won't replace UX practitioners, but UX practitioners who master AI will replace those who don't faster than you can say "Winter is coming." And unlike the Seven Kingdoms, there's no Night's Watch to protect the realm from this particular threat. The White Walkers of automation are already beyond the Wall.

The Tool Wars: When Knowledge Was Power (Before the Dragons Came)

Remember when knowing the latest design tool made you a Hand of the King in your office? Back in my early days, I was one of the first to adopt Sketch in my team—basically like being the first person to recognize that Daenerys had actual dragons while everyone else was still debating bloodlines and birthrights.

The skepticism was real, almost as intense as the small council meetings in King's Landing. Colleagues would gather around my monitor like they were witnessing wildfire for the first time. Some were dismissive ("Another design tool? This is madness"), others envious ("How does he make those symbols bend to his will?"), all while I manipulated vectors with what probably looked like the magical precision of a Faceless Man changing faces.

But here's the plot twist worthy of Bran becoming king: those days are deader than Ned Stark's honor-based approach to politics. The democratization of design tools has killed the tool-god faster than Arya dispatched the Night King. Everyone can use Figma now. Your competitive advantage no longer comes from knowing how to create a component library—that's like bragging about knowing how to swing a sword in a world where everyone has dragons.

This shift reveals something deeper than a simple changing of the guard. We've been mistaking familiarity with tools for genuine power, like confusing having a Valyrian steel sword with knowing how to wield it in battle. The person who learned Sketch first didn't become valuable because they mastered nested symbols—they became valuable because they understood the strategic implications of design systems before anyone else saw the game board clearly.

The Great Game: How to Win When Everyone Else is Fighting Yesterday's War

Here's where things get more complex than the political machinations of King's Landing. Most UX practitioners are trapped in what Littlefinger would call "fighting the last war"—they're all battling for the same methodological territories like they're squabbling over the Riverlands while the real threats gather strength beyond the Wall.They're playing checkers while the game requires the strategic thinking of Tywin Lannister orchestrating the War of the Five Kings. They're going from one lord to many lords, essentially creating more of the same feudal structure instead of recognizing that the game itself has fundamentally changed.The practitioners who will survive the long night aren't those building higher walls like they're manning the defenses of Winterfell—they're the ones who recognize that the old rules no longer apply. Like Daenerys breaking the wheel instead of just stopping it, they're creating entirely new systems of power around uniquely human insights that AI cannot replicate.But here's the truth that would make even Tyrion pause mid-drink: these new systems won't be built on empathy alone, despite what the septons of user-centered design preach. They'll be built on the strategic application of human judgment to interpret and direct AI outputs—like having dragons but knowing when and where to unleash them.The Dragon Awakening: When Power Shifts EverythingMost people believe AI integration in UX is about efficiency—basically like having better ravens to carry messages instead of recognizing you now have dragons that can reshape the entire realm. This is true but about as complete as thinking the War of the Five Kings was just about who sits on the Iron Throne.The secret that few practitioners understand—and this revelation is bigger than Jon Snow learning his true parentage—is that AI integration is actually about expanding the scope of what's possible to research and analyze. When I first started experimenting with AI tools for research synthesis, I thought I was just improving my logistics, very much like better managing the supply lines for a military campaign.What I discovered was more like Bran's transformation from crippled boy to the Three-Eyed Raven. I could suddenly see patterns across hundreds of user interviews that would have been impossible to process manually—like having the sight to see past, present, and future simultaneously. This wasn't just faster research—it was fundamentally different research, as transformative as the difference between fighting with conventional weapons and commanding dragons.I was uncovering insights that existed in the data but were previously invisible, like the network of spies and informants that Varys maintained—always there, but only visible to those who knew how to look and had the power to access the information.The practitioners who understand this distinction will create what we might call "dragon-level advantages"—they'll be operating with capabilities so fundamentally different that traditional competitors might as well be fighting with spears against dragonfire.The War of Strategic Positions: Definite Plans vs. Hopeful PrayersIn the game of thrones, you either have a plan or you're part of someone else's plan. Most UX practitioners are trapped in the mindset of the Faith Militant—believing that righteousness and good intentions will somehow lead to victory, but having no specific strategy for actually winning the war.They believe AI will somehow make their work better, like the common folk believing that the right king will solve all their problems, but they have no specific plan for leveraging this power strategically. They're essentially waiting for someone else to tame the dragons, then hoping to benefit from the new order.The strategic practitioners—the Tyrion Lannisters of our profession—are already building their AI integration strategies like they're planning the defense of King's Landing. They're not waiting for the perfect tool or industry consensus (because that's like waiting for all the great houses to agree on anything—theoretically possible but not a betting strategy for anyone who understands the game).They're experimenting with AI research synthesis like maesters studying ancient texts, using machine learning to identify user behavior patterns like spies gathering intelligence, and developing proprietary approaches that would make even the Spider's information network look rudimentary.My experience with early Sketch adoption taught me that the window for strategic advantage is narrower than the pathway through the Twins, and the price of missing it is higher than what the Freys demanded. The same principle applies to AI integration, but with the stakes of the Battle of the Bastards—winner takes all, and there's no room for second place.The Faceless God of Innovation: Creating What Doesn't ExistHere's the most dangerous truth of all, more heretical than questioning the Faith of the Seven: the future of UX isn't about AI replacing human work or humans commanding AI like Daenerys commanded her dragons. It's about becoming something entirely new—like the Faceless Men, who transcended individual identity to become something more powerful than any single person could be.This isn't about using AI to do human work faster (that's just better logistics for the same war). It's about creating entirely new forms of power that can only exist when human and artificial intelligence combine like ice and fire—seemingly opposite forces that, when properly unified, can reshape the world.The practitioners who master this will create entirely new professional territories that don't exist today, like how Daenerys didn't just conquer existing cities but created entirely new forms of governance that the old masters couldn't comprehend or counter.Consider what happened when the Targaryens first arrived in Westeros with their dragons. They didn't just become another great house competing for influence—they created an entirely new category of power that made the old game obsolete. The lords who recognized this early and bent the knee maintained their positions. Those who tried to fight dragons with conventional armies became footnotes in the history books.The Harsh Truth: Adapt or Face the Fate of House Stark (The First Time)Every fundamental shift in power creates winners and losers faster than the political landscape changed during Robert's Rebellion. The transition from hand-drawn design to digital tools eliminated entire guilds of craftsmen. The shift from print to web created new forms of influence and wealth. The current shift from manual to AI-augmented UX work will be no different, except the timeline is compressed like the final seasons—what should have taken years is happening in months.The practitioners who survive and thrive will be those who recognize that this isn't about learning to use new weapons—it's about fundamentally understanding that the nature of warfare itself has changed. They'll stop thinking about AI as a threat to their position (very "the old gods are dying" mentality) and start thinking about it as the key to their own dragon eggs.The uncomfortable truth is that most UX practitioners are still thinking like the noble houses before the Conquest, focused on traditional forms of competition instead of recognizing that someone has just introduced dragons to the battlefield. They're worried about losing their current territories instead of excited about the new realms they could claim.The Iron Throne Moment: Claim Your Seat or Serve Another's RuleWe're at a moment as pivotal as when Aegon the Conqueror first landed on Westeros with his dragons. The practitioners who recognize this will forge their own kingdoms by creating entirely new approaches to user experience work. The practitioners who don't will find themselves serving in someone else's court, following rules they had no part in making.The choice is as clear as ice: become a dragon lord in the new world of AI-augmented UX work, or become a landed knight serving someone else's vision. The window for making this choice is closing faster than the gates of King's Landing during a siege.The skeptics who questioned my early Sketch adoption eventually became its most devoted users—classic "I always supported the true king" revisionist history that follows every successful campaign. But by then, I had already moved on to scout the next battlefield, identify the next strategic advantage. The same pattern is playing out with AI integration today, except the stakes are higher than the Iron Throne itself.Winter is Here: The Choice Between Evolution and ExtinctionThe future belongs to practitioners who understand that AI isn't a threat to human insight—it's the wildfire that will make human strategic thinking more powerful than any weapon previously imagined. But only for those who have the courage to embrace the truth that would make even the High Sparrow uncomfortable: that the best way to remain human in an AI world is to transcend what it currently means to be a UX practitioner.The revolution will be AI-assisted, but it will still require the strategic thinking of Tyrion, the adaptability of Arya, and the vision of Bran. The practitioners who choose to evolve will write the next chapter of our profession's history. The ones who choose to resist will become cautionary tales told around the fires of future practitioners.Winter is here, and this time, there's no Night's Watch to stand between us and the transformation beyond the Wall. The White Walkers of change are no longer coming—they've arrived. The question isn't whether AI will reshape UX—it's whether you'll be among those who harness this power or among those who are consumed by it.In the game of professional evolution, you win or you die. There is no middle ground."The North remembers" - and so will the practitioners who chose adaptation over extinction when the long night of change finally lifted.ShareExportRewrite




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© 2025 Gagan Malik. All rights reserved.

© 2025 Gagan Malik. All rights reserved.

© 2025 Gagan Malik. All rights reserved.

© 2025 Gagan Malik. All rights reserved.