Client

Google

Category

B2B

Industry

Industry

AI

Service

Service

UX Design

Users

Users

2M

Increase product activation

The Opportunity

2M publishers lost revenue by not leveraging AI optimisation

Google AdSense’s revolutionary AI-powered Auto Ads feature faced a critical adoption barrier among its 2 million publisher base. Despite offering machine learning capabilities that could automatically optimise ad placements and increase revenue by identifying untapped monetisation opportunities, publishers struggled to understand and implement the one-code solution. Traditional manual ad placement methods created resistance to change, while the technical complexity of AI-driven optimisation remained opaque to non-technical website owners. With Auto Ads representing Google’s strategic shift toward automated monetisation, poor user adoption threatened to limit the platform’s competitive advantage against emerging ad tech solutions.

The Solution

Emails turned complex AI into simple, actionable onboarding

A comprehensive email marketing campaign was designed to bridge the knowledge gap and accelerate Auto Ads adoption through strategic user education and onboarding. The multi-touch campaign leveraged behavioural segmentation to deliver personalised content journeys, starting with simplified explanations of machine learning benefits and progressing to hands-on implementation guidance. Educational sequences demystified AI placement algorithms by showing real-world performance comparisons, while interactive onboarding emails provided step-by-step code implementation with visual guides. Success story showcases highlighted publishers achieving revenue increases through Auto Ads optimisation, and feature-specific tutorials explained advanced capabilities like mobile-exclusive anchor ads, AMP integration, and cross-device optimisation.

The Impact

AI-powered Auto Ads adoption added millions for 2M publishers

The targeted email campaign delivered measurable adoption acceleration across Google’s 2 million AdSense publisher ecosystem. User onboarding completion rates increased significantly as publishers gained confidence in AI-driven ad placement, while the educational content reduced implementation friction and support ticket volume. Most critically, the campaign catalysed faster conversion to Auto Ads adoption, enabling Google to unlock increased monetisation potential as machine learning algorithms identified previously missed revenue opportunities across millions of web pages. The success positioned Google AdSense to maintain market leadership while publishers benefited from streamlined ad management and optimised revenue generation through intelligent automation.

Design change, one interaction at a time.

12Y

Expertise

100M

Delighted users

$3B

Revenue

Design change, one interaction
at a time.

12Y

Expertise

100M

Delighted users

$3B

Revenue

Design change, one interaction at a time.

12Y

Expertise

100M

Delighted users

$3B

Revenue

Trusted by world's most innovative companies

Here's what they have to say

“Gagan’s relentless focus on the user truly changed the way we think about our solutions."

James Riggs

Business Insights, Apple

“Gagan's design approach is grounded in detailed analysis of the users and business needs."

Mo Touman

Head of Design, Wipro

"Gagan has a strong instinct for creating great commercial outcomes and lead teams."

David Blackburn

Head of Insights, Rathbone

"Gagan is great at motivating and connecting with team members and developing strong relationships."

Catherine Boran

Associate, McKinsey

"Gagan's biggest strength is his rare ability to balance business, design and technology."

Sumit Bhardwaj

Product Director, Lexis Nexis

"Gagan is a skilled communicator. He is an an effective leader and brings out the best in his team."

Taruna Kamboj

Senior UX Designer, Wipro

"Gagan has top notch UX design skills alongside very strong stakeholder management skills."

Steve Kato Spyrou

Design Manager, John Lewis

Trusted by world's most innovative companies

Here's what they have to say

“Gagan’s relentless focus on the user truly changed the way we think about our solutions."

James Riggs

Business Insights, Apple

“Gagan's design approach is grounded in detailed analysis of the users and business needs."

Mo Touman

Head of Design, Wipro

"Gagan has a strong instinct for creating great commercial outcomes and lead teams."

David Blackburn

Head of Insights, Rathbone

"Gagan is great at motivating and connecting with team members and developing strong relationships."

Catherine Boran

Associate, McKinsey

"Gagan's biggest strength is his rare ability to balance business, design and technology."

Sumit Bhardwaj

Product Director, Lexis Nexis

"Gagan is a skilled communicator. He is an an effective leader and brings out the best in his team."

Taruna Kamboj

Senior UX Designer, Wipro

"Gagan has top notch UX design skills alongside very strong stakeholder management skills."

Steve Kato Spyrou

Design Manager, John Lewis

Trusted by world's
most innovative
companies

Here's what they have to say

“Gagan’s relentless focus on the user truly changed the way we think about our solutions."

James Riggs

Business Insights, Apple

“Gagan's design approach is grounded in detailed analysis of the users and business needs."

Mo Touman

Head of Design, Wipro

"Gagan has a strong instinct for creating great commercial outcomes and lead teams."

David Blackburn

Head of Insights, Rathbone

"Gagan is great at motivating and connecting with team members and developing strong relationships."

Catherine Boran

Associate, McKinsey

"Gagan's biggest strength is his rare ability to balance business, design and technology."

Sumit Bhardwaj

Product Director, Lexis Nexis

"Gagan is a skilled communicator. He is an an effective leader and brings out the best in his team."

Taruna Kamboj

Senior UX Designer, Wipro

"Gagan has top notch UX design skills alongside very strong stakeholder management skills."

Steve Kato Spyrou

Design Manager, John Lewis

© Gagan Malik. All rights reserved.

© Gagan Malik. All rights reserved.