Industry
AI
Service
UX Design
Users
2M
Increase product activation
2M publishers lost revenue by not leveraging AI optimisation
Google AdSense’s revolutionary AI-powered Auto Ads feature faced a critical adoption barrier among its 2 million publisher base. Despite offering machine learning capabilities that could automatically optimise ad placements and increase revenue by identifying untapped monetisation opportunities, publishers struggled to understand and implement the one-code solution. Traditional manual ad placement methods created resistance to change, while the technical complexity of AI-driven optimisation remained opaque to non-technical website owners. With Auto Ads representing Google’s strategic shift toward automated monetisation, poor user adoption threatened to limit the platform’s competitive advantage against emerging ad tech solutions.
Emails turned complex AI into simple, actionable onboarding
A comprehensive email marketing campaign was designed to bridge the knowledge gap and accelerate Auto Ads adoption through strategic user education and onboarding. The multi-touch campaign leveraged behavioural segmentation to deliver personalised content journeys, starting with simplified explanations of machine learning benefits and progressing to hands-on implementation guidance. Educational sequences demystified AI placement algorithms by showing real-world performance comparisons, while interactive onboarding emails provided step-by-step code implementation with visual guides. Success story showcases highlighted publishers achieving revenue increases through Auto Ads optimisation, and feature-specific tutorials explained advanced capabilities like mobile-exclusive anchor ads, AMP integration, and cross-device optimisation.
AI-powered Auto Ads adoption added millions for 2M publishers
The targeted email campaign delivered measurable adoption acceleration across Google’s 2 million AdSense publisher ecosystem. User onboarding completion rates increased significantly as publishers gained confidence in AI-driven ad placement, while the educational content reduced implementation friction and support ticket volume. Most critically, the campaign catalysed faster conversion to Auto Ads adoption, enabling Google to unlock increased monetisation potential as machine learning algorithms identified previously missed revenue opportunities across millions of web pages. The success positioned Google AdSense to maintain market leadership while publishers benefited from streamlined ad management and optimised revenue generation through intelligent automation.
Confidential Project: This case study represents work completed under a Non-Disclosure Agreement. While specific details and original assets are restricted, the visuals have been carefully reimagined to showcase my contributions and impact.
